Last Updated: July 2026

Arsh Super Speciality Hospital (“Arsh Hospital”, “we”, “us”, or “our”) respects the privacy of our patients, visitors, website users, and other individuals who interact with us.

This Privacy Policy explains how we may collect, use, store, process, and protect personal information when you visit our website, contact the hospital, submit an enquiry, request an appointment, or use our healthcare-related services.

1. Information We May Collect

Depending on how you interact with us, we may collect information including:

  • Name
  • Age and/or date of birth
  • Gender
  • Mobile number
  • Email address
  • Residential or contact address
  • Appointment and enquiry details
  • Doctor or department preferences
  • Information voluntarily provided regarding symptoms or medical concerns
  • Medical history and health-related information where required for healthcare services
  • Diagnostic reports, prescriptions, treatment information and other medical records
  • Billing, insurance and payment-related information
  • Emergency contact information
  • IP address, browser information, device information and website usage data
  • Information submitted through website forms, telephone calls, WhatsApp, email or other communication channels

We request users not to submit unnecessary medical or sensitive information through general website enquiry forms.

2. How We Use Your Information

Information collected by Arsh Super Speciality Hospital may be used to:

  • Schedule and manage appointments
  • Respond to enquiries and requests
  • Provide medical and healthcare services
  • Maintain appropriate patient and treatment records
  • Communicate appointment confirmations, reminders and service-related information
  • Coordinate care between doctors, departments, diagnostic facilities and other healthcare professionals
  • Process payments, billing and insurance-related requirements
  • Improve our hospital services and patient experience
  • Operate, maintain and improve our website
  • Analyse website usage and performance
  • Maintain security and prevent misuse or fraudulent activity
  • Meet applicable legal, regulatory, medical-record and reporting requirements
  • Protect the rights, safety and interests of patients, healthcare professionals and the hospital

Where required by applicable law, we will process personal data on an appropriate legal basis and obtain consent where necessary.

3. Health and Medical Information

Healthcare information can be particularly sensitive.

Medical information provided to or generated by Arsh Super Speciality Hospital may be accessed and used by authorised doctors, nurses, healthcare professionals, administrative personnel and service providers where reasonably necessary for treatment, diagnosis, hospital administration, billing, legal compliance or related healthcare purposes.

We take reasonable measures to maintain the confidentiality and security of such information.

4. Sharing of Information

We do not sell patients’ personal or medical information.

Information may, however, be shared where reasonably necessary with:

  • Doctors and authorised healthcare professionals
  • Hospital departments and authorised employees
  • Diagnostic laboratories and imaging centres
  • Pharmacies and other healthcare providers involved in patient care
  • Insurance companies and Third Party Administrators (TPAs), where applicable
  • Payment processors and authorised technology/service providers
  • Government authorities, courts, regulators or law-enforcement agencies where disclosure is required or permitted by law

Third-party service providers may receive only the information reasonably required to perform the relevant services and should process such information in accordance with applicable requirements and contractual obligations.

5. Website Forms and Appointment Requests

Submitting an appointment request through our website does not itself create a doctor-patient relationship or guarantee an appointment.

Our team may contact you by telephone, SMS, email, WhatsApp or another communication method provided by you to confirm or manage your enquiry or appointment.

Please avoid submitting emergency medical information through website forms.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate website functionality, remember preferences, understand website usage and improve performance.

We may also use third-party analytics, advertising or measurement services where appropriate. Such services may collect information such as device details, browser type, IP address, pages visited and interactions with the website.

Where required, users will be provided appropriate choices regarding non-essential cookies.

7. Data Security

Arsh Super Speciality Hospital takes reasonable administrative, organisational and technical precautions designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no website, electronic communication or data-storage system can be guaranteed to be completely secure.

8. Data Retention

We may retain personal information and medical records for as long as reasonably necessary for patient care, hospital administration, legal and regulatory requirements, dispute resolution, legitimate operational requirements and other permitted purposes.

Different categories of medical and administrative records may have different retention periods.

9. Your Privacy Rights

Subject to applicable law and its commencement provisions, individuals may have rights regarding their personal data, including rights to request access to information, correction or updating of inaccurate information, erasure in applicable circumstances, withdrawal of consent where processing is based on consent, and grievance redressal.

Requests can be submitted using the contact information provided below. Certain information may need to be retained where required by healthcare, legal, regulatory or other applicable obligations.

10. Children’s Information

Healthcare services may involve the processing of personal information relating to children.

Where required by applicable law, appropriate consent from a parent or lawful guardian may be obtained before processing a child’s personal data, subject to applicable healthcare and legal requirements.

11. Emergency Disclaimer

The hospital website, online forms, email and other digital communication channels should not be used for medical emergencies.

If you are experiencing a medical emergency, immediately contact the hospital’s emergency services or visit the nearest emergency department.

12. Third-Party Websites

Our website may contain links to external websites or services.

Arsh Super Speciality Hospital is not responsible for the privacy practices, content or security of independent third-party websites. Users should review the applicable privacy policies before providing personal information to such services.

13. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our services, technology, operational practices or applicable laws and regulations.

The latest version will be published on our website with an updated revision date.

14. Contact Us

For privacy-related questions, requests or grievances, please contact:

Arsh Super Speciality Hospital
West of Judges Colony, A. P. Colony
Gaya – 823001, Bihar, India

Email: info@arshhospitals.com
Phone: 9661913710
Landline: 0631-2950010
Additional Contact: 9262260554

This Privacy Policy should be read together with our Terms & Conditions and other notices provided by the hospital where applicable.